FAQ
- My order was missing the free gift with purchase promotion - what happened and can I still get my gift?
- How do I add samples to my order?
- My order is missing my unit number/ apartment number - Can I update my shipping address?
- How can I find my tracking information?
- Why was I signed up for an auto ship/ auto-replenishment subscription?
- My payment didn't go through, but there's a charge on my credit card statement - what happened?
- I was sent the wrong item in my order. What do I do now?
- How can I submit a collaboration request?
- Unable to Checkout (French)
- What do I do if I was sent the wrong item in my order?
- Why is my payment not going through?
- How do I sign up to be a Skinfluencer?
- Can I change the shipping address for an order I just placed?
- How do I redeem my rewards points?
- Why did Canada Post return my order to the sender?
- How do I start a return?
- My order is missing items. How do I get my missing products?
- What do I do if the product I want to purchase is out of stock?
- Is there a limit to the number of promotions I can add to my order?
- What if I want to return a product?
- How do I open a professional account with Dermalogica?
- Can I still add a promotion to an order that has already been processed?
- Returns (french)
- Returns - French
- Faulty product/ feedback on product packaging/ formulation
- Why do I keep getting a cart error message?
- My order has already shipped. Can I still cancel my order?
- Why is my Canada Post tracking info blank?
- My package is missing. What's next?
- Why has my Canada Post tracking information not changed? Is my package lost?