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  • created an article,

    What do I do if I was sent the wrong item in my order?

    Please contact us at or chat with an agent (Monday-Friday 9am-6pm EST) to create a new order to send out the correct item(s).    

  • created an article,

    Why is my payment not going through?

    Before completing your order, please insure to complete the following steps first: Clear your History, Cookies, and Cache from your internet browser to clear your computer/mobile device from tempo...

  • created an article,

    How do I sign up to be a Skinfluencer?

    Thank you for your inquiry and interest in Dermalogica and our products.   Kindly reach out to our Skinfluencer Program at if you'd like to join our Skinfluencer ...

  • created an article,

    Can I change the shipping address for an order I just placed?

    Please note that orders with an existing tracking number unfortunately cannot be changed. However, once your order has shipped out and Canada Post provides you with an update on your tracking infor...

  • created an article,

    How do I redeem my rewards points?

    We suggest trying the following steps to redeem and add your desired reward to your order. Login to your account on Access your Dermalogica Rewards page Click on the item you wish t...

  • created an article,

    Why did Canada Post return my order to the sender?

    Any orders with an error in the delivery address or that have exceeded the holding period at a designated pick-up location are redirected back to our warehouse. As our return process is automated, ...

  • created an article,

    How do I start a return?

    To process a return, please visit our returns portal.     Once we have created a Return Merchandise Authorization for you, you will receive a prepaid waybill to ship back the product(s). This will ...

  • created an article,

    My order is missing items. How do I get my missing products?

    Kindly reach out to us in Client Relations with your order confirmation number, as well as the missing product from your order. If you were sent an item in error, please specify in your email so th...

  • created an article,

    What do I do if the product I want to purchase is out of stock?

    If the item you would like to purchase is Out of Stock, we suggest checking back in at the beginning or end of each week as we are regularly updating our inventory.  Alternatively, you are always w...

  • created an article,

    Is there a limit to the number of promotions I can add to my order?

    Please note that there is a limit of one promotional code per transaction on Promotions cannot be combined with other offers.