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Please contact us at customerservice.ca@dermalogica.com or chat with an agent (Monday-Friday 9am-6pm EST) to create a new order to send out the correct item(s).    

Before completing your order, please insure to complete the following steps first: Clear your History, Cookies, and Cache from your internet browser to clear your computer/mobile device from tempo...

Thank you for your inquiry and interest in Dermalogica and our products.   Kindly reach out to our Skinfluencer Program at skinfluencercanada@dermalogica.com if you'd like to join our Skinfluencer ...

Please note that orders with an existing tracking number unfortunately cannot be changed. However, once your order has shipped out and Canada Post provides you with an update on your tracking infor...

We suggest trying the following steps to redeem and add your desired reward to your order. Login to your account on Dermalogica.ca Access your Dermalogica Rewards page Click on the item you wish t...

Any orders with an error in the delivery address or that have exceeded the holding period at a designated pick-up location are redirected back to our warehouse. As our return process is automated, ...

To process a return, please visit our returns portal.     Once we have created a Return Merchandise Authorization for you, you will receive a prepaid waybill to ship back the product(s). This will ...

Kindly reach out to us in Client Relations with your order confirmation number, as well as the missing product from your order. If you were sent an item in error, please specify in your email so th...

If the item you would like to purchase is Out of Stock, we suggest checking back in at the beginning or end of each week as we are regularly updating our inventory.  Alternatively, you are always w...

Please note that there is a limit of one promotional code per transaction on Dermalogica.ca. Promotions cannot be combined with other offers.