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Activity overview

Latest activity by Simon
  • Simon created an article,

    How do I add samples to my order?

    Please note that samples are optional with each order and to lessen our environmental impact we are not shipping out samples alone.  To add samples to future orders you will see an option at the to...

  • Simon created an article,

    My order is missing my unit number/ apartment number - Can I update my shipping address?

    If you have just placed your order and your shipping information is entered incorrectly, has a unit number or apartment number missing, or is going to the wrong location please email us at customer...

  • Simon created an article,

    How can I find my tracking information?

    To receive your tracking number, please feel free to chat with an agent from Monday to Friday between the hours of 9am-6pm EST. Alternatively, you can also email us at

  • Simon created an article,

    Why was I signed up for an auto ship/ auto-replenishment subscription?

    Please ensure that when adding items to your cart the subscription option is not checked off as this will sign you up for our replenishment program: 

  • Simon created an article,

    My payment didn't go through, but there's a charge on my credit card statement - what happened?

    Please note that any failed attempts to checkout may appear as a pending transaction and can take up to 2-5 business days to clear from your credit card once your bank confirms that the transaction...

  • Simon created an article,

    I was sent the wrong item in my order. What do I do now?

    Kindly reach out to us in Client Relations with your order confirmation number, as well as the missing product from your order. If you were sent an item in error, please specify in your email so th...

  • Simon created an article,

    How can I submit a collaboration request?

    For social media, influencer or collaboration opportunities, kindly reach out to our Skinfluencer Program at You will receive an email with a response if your co...

  • Simon created an article,

    Unable to Checkout (French)

    Avant de terminer votre commande, assurez-vous de suivre d'abord les étapes suivantes: 1. Effacez votre historique, vos cookies et votre cache de votre navigateur Internet pour effacer votre ordina...

  • Simon created an article,

    Why can't I access my account? I tried logging in and it says my account doesn't exist!

    We recently made the switch to Shopify back in October 2020, and your account will need to be reactivated to gain access to it. Kindly email us at with the email ...