My order was missing the free gift with purchase promotion - what happened and can I still get my gift?

We're sorry to hear that your gift with purchase was missed from your order. We're currently experiencing a glitch in our Shopify system where qualifying orders occasionally miss having the promotion added on.

We do apologize for the inconvenience and our customer service team would love to assist you with this. 

Kindly email us at [e-mail] with your order number and an agent will reach out shortly to assist you.