Why has my Canada Post tracking information not changed? Is my package lost?

At this time, Canada Post is processing and delivering heavy parcel volumes. Customers may experience some delays as couriers and Canada Post warehouse workers put safety first during COVID-19. The rapid spike in activity of online shopping, combined with key safety measures such as physical distancing, means that there may be longer than usual delays in the delivery of your package. 

Rest assurred, your package is still on its way, and our agents do not have any additional updates on your order apart from the information provided by your Canada Post tracking number.

If there are any discrepancies with your tracking information and package status, kindly reach out to us in Client Relations at [e-mail] and we will assist you.